Policy Guidelines
Privacy Policy
Last updated: May 2026
At Care Made Clear, we are committed to protecting and respecting your privacy. This policy explains how we look after your personal data when you use our independent care advice services and tells you about your privacy rights and how the law protects you.
1. Who We Are
Care Made Clear is an independent care advice service based in the United Kingdom. We act as the data controller and are responsible for your personal data. Our aim is to provide clear, independent guidance for families navigating the health and social care system.
2. The Data We Collect
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Identity Data – names, titles, and relationship to the person requiring care
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Contact Data – email addresses, telephone numbers, and postal addresses
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Health and Care Data – information relating to care needs, hospital discharge, or CHC funding requirements, where voluntarily provided and processed with consent
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Usage Data – information about how you use our website and services
3. Lawful Bases for Processing
We only use your personal data when the law allows us to. Most commonly, we will use your data to perform the contract we are about to enter into or have entered into with you, where it is necessary for our legitimate interests, or where we need to comply with a legal obligation. Where special category data (like health information) is processed, we rely on your explicit consent.
4. Data Retention & Security
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
5. Your Legal Rights (UK GDPR)
Under the UK GDPR, you have rights including access to your data, correction, erasure, restriction of processing, and data portability. You also have the right to withdraw consent at any time where we are relying on consent to process your personal data.
6. Contact Us & Complaints
If you have any questions about this privacy policy or our privacy practices, please contact us at caremadeclearltd@outlook.com. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
What personal data we collect
Contact Information
We collect your name, email address, phone number, and postal address when you enquire about our services via our website, email, or telephone.
Care & Health Details
To provide accurate advice, we may collect sensitive personal data regarding health conditions, current care arrangements, and support needs of the person requiring care.
Website Usage & Technical Data
We automatically collect technical information including your IP address, browser type, and how you interact with our website to improve our online experience and service delivery.
Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on specific lawful bases to process your information, including your explicit consent for personalized advice and our legitimate interests in providing professional care support for your family.
Sharing Your Information
Your privacy is paramount. We do not sell your data. We only share health or social care information with third-party providers or authorities when it is strictly necessary to advance your care options or when required by UK law.
How We Use Data
We utilise your data to deliver bespoke care advice, assist with hospital discharge planning, navigate CHC funding processes, and maintain clear communication. Every piece of information is treated with the utmost respect to help you make confident decisions.
International Transfers
As a UK-based service, we generally process data within the UK. If data is transferred outside the UK, we ensure suitable safeguards are in place to maintain the same high level of protection guaranteed under UK GDPR.
Your Data Rights
Under the UK GDPR, you have several rights regarding your personal information. We are committed to upholding these and ensuring you feel secure in how your data is handled.
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your information in certain circumstances
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Request restriction of how your information is used
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Object to certain types of processing
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Request transfer of your data to you or another organisation where applicable
How to Exercise Your Rights
To exercise any of these rights, or if you have questions about this policy, please contact our Data Protection lead at:
Care Made Clear Ltd
Email: enquiries@caremadeclearltd.co.uk
If you are unhappy with how we have handled your personal information, you have the right to make a complaint to the Information Commissioner’s Office (ICO). We would, however, appreciate the opportunity to address your concerns first.
Last updated: May 2026